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You Wouldn’t Understand…

ConfusionLR2

Peter Drucker liked to tell a story about a senior military officer who asked a junior technician a question about a complex new fighter plane. After trying for several minutes to explain how the plane’s sophisticated guidance system worked, the technician finally threw his up hands and said, “Oh, forget it, you wouldn’t understand anyway.”

That certainly sounds like insubordination; did the technician think the general was stupid? No, Drucker believed the technician was just telling the truth; the knowledge required to fly the plane was indeed far too complex for the general to understand.

And that is the nature of work and management in just about every knowledge-intensive business today.

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R-E-S-P-E-C-T is the Key to the Future of Work

With a bow to Aretha Franklin, our focus this week is on the central role that Respect will play in the future of work.

I have emphasized the importance of Wellness and Wellbeing in the workplace over the last several newsletter issues, largely because my “Talking About Tomorrow” members have been actively exploring the topic in our recent monthly conference calls [links to those articles are here (Part One), and here (Part Two), and here (Part Three)].

Our conversation earlier this month brought that focus to a very personal level as we shared our own tips and techniques for coping with the emergence of what increasingly feels like a 24×7 work week.

We began the March conversation by visiting with Rebecca Scott of Sodexo, who compiled and edited Sodexo’s recent Workplace Trends 2014 report. Read more